Refund Policy

This Refund Policy forms part of Rizco’s Terms and Conditions and applies to all website design, development, hosting, domain, maintenance, SEO and digital marketing services. By accepting a quotation, paying a deposit, or making use of any Rizco service, you agree to this policy.

The 50% deposit paid upon project commencement is non-refundable. This deposit covers initial planning, scoping, research, and the allocation of Rizco’s resources to the project.

If a project is cancelled by the client after the deposit has been paid but before any design or development work has begun, Rizco may, at its sole discretion, offer a partial credit (not refund) toward a future project. This is not guaranteed and will be assessed on a case-by-case basis.

If the client cancels the project after work has commenced:

Monthly fees paid for recurring services are non-refundable. If the client cancels mid-month, the service will remain active until the end of the paid period. No pro-rata refund will be issued for unused days.

Where the client qualifies as a “consumer” under the Consumer Protection Act 68 of 2008 (that is, an individual purchasing for personal use and not in the course of business), the client may have additional rights under the CPA, including the right to cancel certain agreements. Rizco will honour all applicable CPA rights. Business clients (B2B) are not considered consumers under the CPA.

Where services are sold via Rizco’s website or as a result of direct marketing to a consumer, the client has the right to cancel the agreement within 5 (five) business days of entering into the agreement, provided no work has yet commenced. Where work has commenced within this period at the client’s request, the right to cancel without penalty may be limited.

If the client is dissatisfied with the work delivered, the client must notify Rizco in writing within 7 (seven) days of delivery, setting out the specific concerns. Rizco will endeavour to resolve the matter in good faith. Where a defect in the services is confirmed, Rizco will, at its election, repair, redo, or provide a partial credit, but is not obliged to issue a cash refund where the services have been substantially delivered in accordance with the agreed scope.